Shipping & Return (Refund) Policy
Last Updated: May 1, 2026 | WorldzTravel.com
This Shipping & Return (Refund) Policy describes (i) how flight tickets and travel documents are delivered to you (electronic "shipping") and (ii) the conditions under which refunds (returns) may be available for purchases made through WorldzTravel.com, operated by Worldz Travel LLC (EIN: 934398042 | ITIN: 991-98-8132). Refund eligibility is primarily governed by the fare rules of the airline that issued your ticket. Please review this policy before confirming your booking.
1. Overview
WorldzTravel.com is operated by Worldz Travel LLC, a US-registered travel services company headquartered in the United States (EIN: 934398042 | ITIN: 991-98-8132). Because we book airline tickets on your behalf, your refund entitlement is determined primarily by the airline's own fare conditions. Our role is to submit cancellation and refund requests, communicate your options, and advocate for the best outcome available under your applicable fare rules.
To initiate a cancellation or refund request, call us immediately at (877) 940-0404 or email support@worldztravel.com. Acting quickly maximises your available options.
2. Electronic Delivery ("Shipping") of E-Tickets
Because we sell airline tickets and related travel services, all products are delivered electronically — there is no physical product shipped to you. Once your booking is confirmed and payment is captured, the following delivery process applies:
- Confirmation email: Sent to the email address you provide, typically within minutes of payment authorization.
- E-ticket / itinerary: Issued and emailed once the airline has ticketed the booking — usually within 30 minutes, but in some cases up to 24 hours during high-volume periods or where the fare requires manual ticketing.
- Delivery cost: There is no shipping or handling fee. All delivery is electronic and included in the booking.
- Non-receipt: If you have not received your e-ticket within 24 hours, please first check your spam/junk folder. If still not received, call (877) 940-0404 or email support@worldztravel.com and we will resend it free of charge.
- Geographic availability: E-ticket delivery is available worldwide wherever email service is available. We accept payments from US-issued and most international credit and debit cards processed through US-based, PCI-DSS Level 1 compliant payment gateways.
3. Refund Eligibility by Fare Type
| Fare Type | Refund Eligibility | Notes |
|---|
| Fully Refundable | Cash refund available (minus applicable fees) | Airline penalty and our service fee may apply depending on notice period |
| Partially Refundable | Government taxes and carrier fees recoverable | Base fare typically forfeited; taxes generally refundable |
| Non-Refundable | No cash refund on base fare | Airline travel credit may be available; taxes recoverable |
| Basic Economy / Promo | Non-refundable; often non-changeable | Fully forfeited on cancellation in most cases |
Your specific fare conditions are explained before you confirm your booking. If you are unsure of your fare type, call us at (877) 940-0404 before cancelling.
4. 24-Hour Free Cancellation (US DOT)
For tickets booked on US-originating itineraries at least 7 days before departure, the US Department of Transportation (DOT) requires airlines to offer either a free 24-hour hold or a full refund when cancelled within 24 hours of purchase. We apply this benefit wherever the airline extends it. Our booking service fee may still be retained in accordance with our service terms.
5. Airline Cancellation Penalty Schedule
For refundable fares, airline cancellation penalties typically increase as the departure date approaches. The following is a general illustration only — actual penalties vary by airline, fare class, and route:
| Notice Period | Typical Airline Penalty | Potential Refund |
|---|
| Within 24 hrs of booking (7+ days before departure) | No penalty (US DOT) | Full refund for qualifying US itineraries |
| 7+ days before departure | Low to moderate fee | Majority of fare minus fee and our service charge |
| 3–6 days before departure | Moderate to significant penalty | Partial cash refund or airline travel credit |
| 0–48 hours before departure | High penalty (often 100%) | Government taxes only, where applicable |
| No-Show | Full forfeiture | No refund in most cases |
6. Our Service Fees
- Booking Service Fee: Applied at the time of booking. Non-refundable in all cases.
- Cancellation Processing Fee: Applied when we process a cancellation on your behalf. The amount is disclosed before any processing is initiated.
- Amendment Fee: Applied for date changes, route changes, or name corrections in addition to any airline-imposed change fees.
- All service fees are strictly non-refundable regardless of the reason for cancellation or change.
7. Airline-Cancelled or Significantly Changed Flights
If the airline cancels your flight or makes a significant schedule change (typically a departure time shift of 2 or more hours, or a routing change), you are generally entitled to one of the following:
- Rebooking on the next available flight at no additional charge.
- Rebooking on an alternative date or routing of your choice, subject to availability.
- A full refund of the unused ticket value to your original payment method.
Did the airline cancel your flight? Call us immediately at (877) 940-0404. Under US DOT regulations, you are entitled to a full refund when the airline cancels. We will manage the entire claim and follow up until your refund is processed.
8. How to Request a Cancellation or Refund (Return Process)
- Step 1: Call (877) 940-0404 as soon as you decide to cancel. Acting early maximises your options.
- Step 2: Have your booking reference (PNR), passenger name(s), travel dates, and reason for cancellation ready before calling.
- Step 3: Alternatively, email support@worldztravel.com with full booking details and your cancellation request.
- Step 4: Your agent reviews your fare conditions, advises on the refundable amount and applicable fees, and presents all available options before proceeding.
- Step 5: Upon your approval, we submit the cancellation request to the airline and provide you with a cancellation reference number.
9. Refund Processing Timelines & Method
- Method: All approved refunds are returned exclusively to the original payment method (credit card, debit card, or other source) used at the time of booking. Cash, check, and wire-transfer refunds are not provided.
- Currency: Refunds are issued in US Dollars (USD). Where the original transaction was processed in USD and your card is denominated in another currency, the converted amount you receive may differ from the original charge due to FX rate movements between the booking date and the refund date — this is determined by your card issuer and is outside our control.
- Credit and debit card refunds typically appear within 7–20 business days after airline approval.
- Some airlines may take up to 30–45 business days during periods of high demand.
- Airline travel credits are subject to the airline's own validity periods and redemption conditions.
- Our service fees are deducted from the total refundable amount before disbursement.
- Statement descriptor: Refunds and original charges may appear on your card statement under "WORLDZ TRAVEL", "WORLDZTRAVEL.COM", or our designated US-based payment processor's descriptor.
10. Non-Refundable Situations
Refunds will NOT be issued in the following circumstances:
- Non-refundable, Basic Economy, or promotional fare tickets.
- Cancellation requests submitted after the scheduled departure time.
- No-show bookings where the passenger did not board and did not cancel in advance.
- Partially used tickets where travel has commenced on any segment.
- Denied boarding due to passenger failure to meet documentation, health, or compliance requirements.
- Our booking, cancellation, or amendment service fees — non-refundable in all circumstances.
- Ancillary purchases such as seat fees or extra baggage, subject to the airline's own non-refundable terms.
11. Disputes and Chargebacks
If you have a billing concern or believe a refund is owed, please contact us first at (877) 940-0404 or support@worldztravel.com before initiating a chargeback with your bank or card issuer. We are committed to resolving billing concerns directly under our policy and the rules of the major card networks (Visa, Mastercard, American Express, Discover).
- Filing a chargeback without first attempting resolution with us may delay any legitimate refund, result in booking cancellation, and complicate the resolution of your case.
- Chargebacks filed for transactions that were properly authorized, delivered, and used in accordance with the airline's fare rules and these terms may be contested with full supporting documentation, including booking records, ticketing receipts, e-ticket delivery logs, call recordings, and written authorizations.
- If a chargeback is reversed in our favor, our service fees, the airline fare paid, and any administrative costs may remain payable by the cardholder.
- We comply fully with the Fair Credit Billing Act (FCBA) and Electronic Fund Transfer Act (EFTA). Cardholders retain all rights afforded under those federal laws.
12. Governing Law & Jurisdiction
This Shipping & Return (Refund) Policy is governed by the laws of the United States and the State in which Worldz Travel LLC is registered. Any dispute arising out of or relating to this policy shall be resolved through binding arbitration on an individual basis or in the competent state or federal courts of that jurisdiction, as applicable, except where federal law (e.g., the FCBA) provides cardholders with a separate right of dispute through their card issuer.
13. Contact Us